The success of an organization is usually not determined by the strength of a (accommodation) strategy, but by the extent to which the strategy is implemented. The learn/work environment has a major impact on the people who use it. And with that also on the results of the process that those same people are working on.
In addition to the attention to how people function and perform, there should also be a focus on the environment in which they must do so. This enables steering the accommodation process from the integral organizational strategy and as a result of this to take control.
As an organization, dare to think big, but start small. Experiment and gradually find out which form and speed of implementation best suits the organization.
ATELIER V supports the design and training of the Real Estate (RE) / Facility Management (FM) organization to Accommodation Manager 3.0, which focuses on people as users of the learn/work environment.
- #01 Business-like thinking is essential to understand the (internal) client.
- #02 Breaking down silos and working together in coordination instead of competing each other.
- #03 Understand the primary business process and the impact of (poor) learn/work environment performance on it.
- #04 Talk about the learn/work environment in the language of the business.
- #05 Identify opportunities and risk and understand the effects of the learn/work environment data on the business.
- #06 Communicate main contribution of the learn/work environment to the strategic intent and objectives.
- #07 FREM’s natural partner to align the learn/work environment to the strategic objectives, besides ICT department, is the Human Resources department.
The ultimate test of the effectiveness of a learn/work environment is the experience of those who use it. In addition to the (subjective) opinion of the users, there is also a need for an objective assessment of the actual performance of the learn/work environment. For example, it can be assessed whether the intended effectiveness of the accommodation is being realized in an efficient manner on time, within acceptable risks and budget.
An Accommodation Management 3.0 approach puts people as a user of the learn/work environment central and helps prevent that the ‘wrong’ things are done very efficiently that do not or hardly contribute to the effectiveness for the own organization and the experience of the users.
It helps to make the quality of the learn/work environment (real estate, FM, ICT, HRM) SMARTI so that it can be managed to achieve, monitor and safeguard the desired user experience with the PDCA cycle in addition to effectiveness and efficiency.