René Stevens gave a guest lecture ‘The Architect as Business Optimizer’ to the first-year Architecture students of the Eindhoven University of Technology – where innovation starts.
“Added value of the built environment is a result of the mix of features (performance) that are relevant to the occupant:
- Functional performance +
- Esthetical performance +
- Technical performance +
- Economic performance.“
These features are determined by Real Estate & Facility Management (Bricks), Information Technology (Bytes) and Human Resources (Behaviour) components.
Good communication is essential to achieve quality. Quality means the degree that something fits its purpose. The accommodation has, therefore, no ‘quality’. It depends on the match between the built environment and the occupier.
1. Have the Right mindset and heart-set.
2. Find the need behind the demand.
3. Let accommodation contribute to the goals of tenant/user.
4. For tailor-made work you need first to take the size.